Frequently Asked Questions
Shipping
Do you offer free shipping?
Yes — we offer free U.S. shipping on every order, with tracking, no minimum.
How long will my order take?
You'll receive a tracking link within 24–72 hours of ordering. Most orders arrive within 7–12 business days.
Can I track my order?
Yes — every order ships with tracking. You can follow it any time on our order tracking page.
Returns & Exchanges
Can I return an item?
Yes — we offer hassle-free returns within 30 days of delivery. Just email info@elvaroza.com and we'll help you through it.
What if my size isn't right?
No problem. Our pieces are cut to be comfortable and flattering — when in doubt, size up. If it's still not right, return it within 30 days.
Sizing & Fit
Will it fit my body?
Every product page includes a size chart in inches and U.S. sizes, plus a fit note. Our styles are designed to be forgiving and flattering, so you can shop with confidence.
Payment & Security
Which payment methods do you accept?
We accept all major cards, Apple Pay, Google Pay, and Shop Pay.
Is checkout secure?
Yes — checkout is SSL-encrypted to keep your information safe.
Will I get an order confirmation?
Yes — you'll receive a confirmation email with all your order details right after checkout.
Still have questions?
Email us at info@elvaroza.com or call +1 570 279 3744, Monday–Friday 9:00 AM – 6:00 PM EST. We reply to every message within 24 hours.